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Frequently Asked Questions - Prime Cast TV Store

Frequently Asked Questions

Find answers to common questions about Prime Cast TV Store services, subscriptions, technical support, and more. Can't find what you're looking for? Contact our support team.

General Questions

What is Prime Cast TV Store?

Prime Cast TV Store is a premium IPTV service provider offering access to over 35,000 live channels and 120,000+ movies and TV shows from around the world. We deliver high-quality streaming content directly to your devices with 99.9% uptime guarantee.

What content is available?

Our extensive library includes live TV channels, movies, TV series, sports, news, documentaries, and international content from every continent. Content is available in HD and 4K quality with regular updates to our catalog.

Is there a free trial available?

Yes! We offer a 1-day free trial for new customers. No credit card required to start your trial. This gives you full access to test our service and ensure it meets your needs before subscribing.

Do you offer a money-back guarantee?

Absolutely! We offer a 30-day money-back guarantee. If you're not completely satisfied with our service within the first 30 days, we'll provide a full refund with no questions asked.

Subscription & Billing

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, cryptocurrency (Bitcoin, Ethereum), and various regional payment methods for international customers.

Can I extend or cancel my subscription?

Yes! You can extend your subscription at any time by contacting our support team. You can also cancel your subscription anytime by contacting us - there are no cancellation fees, and you'll continue to have access until your current billing period ends.

How do I cancel my subscription?

You can cancel your subscription anytime by contacting our support team via WhatsApp or email. There are no cancellation fees, and you'll continue to have access until your current billing period ends.

Are there any hidden fees?

No hidden fees whatsoever! The price you see is exactly what you pay. No setup fees, no activation charges, no additional costs. We believe in transparent, honest pricing.

Technical Support

What internet speed do I need?

We recommend a minimum of 10 Mbps for HD streaming and 25 Mbps for 4K content. For multiple simultaneous streams, add 5-10 Mbps per additional device. Our adaptive streaming adjusts quality based on your connection.

What if I experience buffering or poor quality?

Buffering is usually related to internet speed or network congestion. Try restarting your router, closing other internet applications, or switching to a lower quality setting. Our support team can help troubleshoot specific issues.

Is customer support available 24/7?

Our expert support team is available via WhatsApp and email. We're here to help with technical issues, account questions, or any other concerns you may have through these convenient channels.

Do you offer parental controls?

Yes, we provide comprehensive parental controls including content filtering and viewing time restrictions. Contact our support team for assistance with setting up these controls.

Devices & Setup

What devices are supported?

Our service works on Smart TVs, Android devices, iOS devices, computers (Windows/Mac), Amazon Fire TV, Roku, Apple TV, and more. You can use any IPTV player app on your device - we're compatible with most popular IPTV applications, not just our own.

How many devices can I use simultaneously?

Our service provides one device subscription. You can install and use our service on any compatible device, but streaming is limited to one device at a time per subscription.

How do I set up the service on my TV?

Setup is simple! You can use any IPTV player app on your device. We'll provide you with the necessary connection details and setup instructions. Our support team can also assist with setup via WhatsApp or email.

Can I download content for offline viewing?

Our service is streaming-only and requires an internet connection. We do not offer offline download functionality for any content.

Still Need Help?

Can't find the answer you're looking for? Our friendly support team is here to help you 24/7.

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